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Owned and operated by Wired Hearth, our team is ready to answer questions about smart home products, orders, or anything in between.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package in real time. If you have not received tracking info within 3 business days, send us a message and we will look into it.
What is your return policy?
We offer 30-Day Returns on eligible items. If your smart mirror, camera, lock, or lighting product does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange a product for a different model?
Yes, exchanges are available within our 30-Day Returns window. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
Are your smart locks compatible with my existing door?
Most of our smart locks are designed to fit standard door preparations. Each product listing includes detailed compatibility specs and installation requirements, so check those before ordering or ask our team for guidance.
Do your smart vanity mirrors require special wiring?
Installation requirements vary by model. Some mirrors are plug-in ready while others may need hardwired connections. Each product page includes full installation details so you know exactly what to expect.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team aims to get back to you within 24 hours on business days.
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Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your home? Start a 30-Day Returns as outlined in our Return Policy.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum.
